Your rug care questions answered - quickly and clearly.
Absolutely. We clean all type of rugs with the utmost care. Special handling and extra precautions are taken to protect delicate fibres and colours.
Most rugs take approximately three to four weeks, depending on the rug’s size, condition, pile, and weather conditions at the time of cleaning (important for natural drying).
Our cleaning process includes a hand wash, full dust extraction, moth treatment and natural drying.
Machine washing rugs can be risky - even small variations in heat or chemicals can cause natural dyes to run, or fibres to shrink and fade. Hand washing is a far safer choice, preserving your rug’s colours, texture, and beauty. It’s simply not worth taking the risk with a machine.
Never. We only use gentle, eco-friendly, organic wool, cotton and silk-safe shampoos. No bleach, optical brighteners, or synthetic fragrances are used either. All our cleaning products are also child and pet safe.
No. Our gentle hand washing process and techniques ensure that your rug maintains its original shape and size. We never use heat during the cleaning process, and we dry rugs flat, hanging them from ventilated piping so the weight of the damp rug holds the shape.
Yes. Unlike machine or steam cleaning, our traditional hand washing methods are gentle and tailored to your rug’s fibre type (wool, silk, cotton) and dyes. We test for dye stability and use pH-balanced shampoos that are specifically designed for natural fibres.
We recommend having your rug professionally cleaned every 1-3 years, depending on foot traffic, whether you have pets and the indoor air quality. Dust extraction is recommended more frequently - especially for allergy sufferers.
Over time, dry soil and fine grit work their way deep into the foundation of a hand-knotted rug. Regular vacuuming only removes surface debris, leaving this hidden dirt behind.
Professional dust extraction uses specialised equipment to safely remove these particles, helping to preserve the rug’s fibres, colours, and structure.
We place the rug upside down on a trellis and use gentle vibrations to dislodge and remove fine particles from both sides - without harming the knots or fibres. This process is completely dry, with no moisture or harsh chemicals involved.
Yes - in most cases. Our thorough multi-step cleaning process is highly effective at removing pet odours, stains, and bacteria. However, older or deeply set stains may not be completely removable. We always take the utmost care to remove as much as possible while protecting the integrity of your rug.
Yes, we can hand wash any rug that needs cleaning.
Summer is ideal. We use natural drying methods, and the warmer weather helps your rugs dry more quickly and efficiently.
Yes, but avoid beater bars or rotating brushes, especially on fringes or delicate areas. Use a suction-only vacuum and only vacuum in the direction of the pile.
If your rug requires additional repair or restoration work, the average turnaround time is 12-16 weeks.
No - in fact, restoration usually increases its value. Simply put, a damaged rug is worth less than a professionally restored one.
We can repair almost any handmade rug. Whether it’s tears, holes, moth damage, wine spills, or pet accidents, we can restore it to showroom condition.
Moths are drawn to natural fibres like wool, silk, and cotton because they contain keratin, a protein their larvae feed on. Rugs stored in dark, undisturbed places are especially vulnerable.
Common signs include irregular holes, threadbare patches, fine sand-like debris (frass), silky webbing or cocoons, and the presence of live moths or larvae.
We carry out thorough dust extraction and hand-cleaning to remove larvae and eggs, then apply a non-toxic, rug-safe moth repellent. We also advise on proper storage or display to reduce future risk.
Yes. Our treatments are wool-safe, non-staining, and do not alter the rug’s texture, colour, or value. Protection typically lasts 6-12 months, depending on environmental conditions, and annual reapplication is recommended.
Vacuum regularly (including under furniture), inspect your rug annually, and clean before storage. Store rugs in a cool, dry, well-ventilated space, rolled with the pile inward, in a cotton or muslin bag. Adding moth repellents or cedar blocks offers extra protection.
Cleaning prices depend on the size of your rug, while repair and restoration costs vary based on the extent of the damage. To get a fast, no-obligation quote, simply complete the quote request form on this page or call us at 020 7556 1020 to arrange a free inspection.
Yes! We offer free collection and return delivery across mainland UK, 7 days a week.
Absolutely not. Our professional team will move your furniture, collect your rugs, and return them to you - all free of charge. If you prefer to move your own rugs, you’re welcome to bring them through to either our London or Edinburgh workshops.
Full address details are available on our Contact Us page.
Yes. Your rugs are fully protected under our comprehensive insurance policy from the moment we collect them until we deliver them back to you. We currently hold insurance cover of up to £2 million.
Yes. We offer rug storage at a rate of £80 per month.
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